Cancellation and Refund Policy

🔄 Auto-Renewal & Cancellation (All Plans)

For your convenience, all of our plans—monthly, 6-month, and yearly—are set to auto-renew by default.

  • You can cancel anytime before your next billing cycle.

  • If you forget to cancel and are charged, we offer a 30-day grace period for a full refund on 6-month and yearly plans.

📆 Monthly Plan Cancellations

Monthly plans may be canceled at any time through your customer portal. Your plan will remain active through the end of your current billing cycle, and you will not be billed again unless you choose to reactivate.

🌿 Refunds for 6-Month and Yearly Plans

If you meet your match during your prepaid subscription period, we celebrate with you! We offer prorated refunds for any full months remaining on your plan after the date you let us know.

  • Refunds apply only to 6-month and yearly plans.

  • You must notify us when you’ve met your match.

  • We do not issue retroactive refunds for time before notification—this ensures we do not continue to match you while you are unaware you’ve found someone.

  • No refunds are given for partial months.

💡 Important Note: Refunds are processed through Square, our payment processor, and must be issued within 120 days of the original transaction. After this period, Square does not allow us to refund to the original payment method.

You may also request a full refund within 30 days of your most recent 6-month or yearly renewal, regardless of match status.

✉️ Refunds After 120 Days

If more than 120 days have passed since your original payment, we may still be able to offer a refund, but it will be processed via mailed check from our business account rather than through Square.

  • We may request identity confirmation to prevent fraud and ensure privacy.

  • These refunds are issued manually and may take additional time to process.

  • You must provide a valid U.S. mailing address to receive a check.

Please contact us directly at shalom@ahavanorthwest.org to coordinate refunds beyond this window.

💝 Donation Option Before Refunds

Before we process a refund, we’ll offer you the option to donate the remaining balance of your plan to support future community programming and event access. These donations help us deliver low-cost, inclusive opportunities across the Pacific Northwest, especially as we pursue fiscal sponsorship.

🙏 We will always ask first and honor your choice, whether you want to donate or prefer a refund.